Every vendor and landlord submits a government ID, which is checked against the issuing record by our verification provider. A name that does not match the document does not proceed.
Trust
How verification works
A verified badge is not a formality. Here is exactly what a vendor goes through before one appears on their listing.
Last updated · 30 August 2026
1. Identity check
2. Business proof
For a hostel that means proof of ownership or a management agreement. For food and trades it means the business registration or the equivalent. This is what stops someone listing a building they have no right to let.
3. An in-person visit
A Sync ambassador visits the property, photographs it, and records what is actually there against what was listed - rooms, water, power, distance to campus. The visit is logged with the date and the ambassador who made it.
4. Review
Our team reviews all three together and either approves the vendor, asks for more, or rejects them. Only then can they publish.
What it does not mean
Verification confirms the vendor and the property are real, and that someone from Sync has stood in it. It is not a guarantee of condition, price or availability - those are set by the vendor and can change. Always inspect before you pay.
- Payment is held in escrow until you confirm, so a listing that turns out wrong does not cost you the money.
- If something is not as described, raise a dispute and we hold the funds while we look.
Listing something yourself?
Start the process and we will walk you through each step.